Refund policy

At Lumzo, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• All original packaging, tags, and accessories must be included.
• A valid order number or proof of purchase is required.

Exchange Policy

We offer exchanges for:

• Wrong product received
• Damaged product
• Manufacturing defects
• Size issues (subject to stock availability)

Exchange requests must be made within 7 days of delivery.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery.
• Share clear photos/videos of the product and packaging.
• We will verify the issue and arrange a replacement or refund.

Refunds

After receiving and inspecting your returned item:

• Approved refunds will be processed within 5–7 business days.
• Refunds are issued to the original payment method.
• COD orders will be refunded via bank transfer or UPI.

Return Shipping

• If the return is due to our mistake, return shipping is free.
• For customer preference returns, return shipping charges may apply.